It is good to learn how to make it possible for clients and other interested individuals to reach you with ease. Certainly, some issues are not worth costing you a customer or some valuable advice/comments.

Thanks for trying to help a brother, and thanks for sharing.

Good move, Lori!

I’m concerned about that too, John. You’ve convinced me to change it, so I’ll do that. I’ll still keep the contact form there, but I’ll add my email in case they’d rather use that.

Sherry, I’m glad you’ve had no problems with your phone number on our website. My number is not on my site, at least for now, although it is on my business card.

And we totally agree about appearing friendly and accessible!

Leslie, I also am frequently frustrated by websites of local businesses. When I visit the site of the restaurant, I want to know when they are open, what food they serve = menu, and what the phone number is, in case I want to make a reservation.

I am shocked to see even restaurants in town not have their phone numbers on the contact page. It’s often somewhere else, like under ‘directions’ or some other place. “Contact” should be big and bold and easy to see. To me, it’s the first obvious thing that should stand out and be easy to find. If I were you, I would’ve done the same thing.

A clear, concise, easy to read and spacious website is key. Even when it’s over crowded with tiny print and cluttered with quotes, memes, etc, makes me move on.

It’s fairly rare now, but in the past I’ve entered all the info into a contact form, clicked “submit,” and then have a the form fail to transmit the info or just time out.

Lori, you bring up a good point that a contact form can in some ways engage a potential client. I’d still be concerned that some potential clients will feel like they have hoops to go through just to contact you.

Spam, of course, is always a concern. I find that both my yahoo and gmail accounts do a good job of keeping spam out of my inbox.